The Social Security Administration unveiled a new website earlier this month that aims to help recipients find what they need online instead of having to call or visit the agency — something many have found nearly impossible due to ongoing customer service issues.

                By                    Vance Cariaga

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But early reviews of the website aren’t all positive. At least one critic said the revamped SSA.gov might make it too easy to apply for Social Security benefits but too difficult to find important information.

The new site went live on Dec. 6 and promised “a fresh homepage and a new design” to help visitors find what they need more easily. According to the SSA announcement, the site provides better self-service options that let people avoid having to call or visit an office while also allowing Social Security staff to focus on people who need in-person assistance.

The SSA is banking on its new website to help alleviate some of the backlog.

“SSA.gov is visited by over 180 million people per year and it is one of our most important tools for providing efficient and equitable access to service,” SSA Acting Commissioner Kilolo Kijakazi said in a statement. “Whether providing service in person or online, our goal is to help people understand what they may qualify for and seamlessly transition them to an application process.”

Many of the most visited sections of SSA.gov feature a “more user-friendly and task-based approach,” the agency said, while new pages and improvements based on public feedback will continue to be unveiled in the coming months.

While the SSA waits for public feedback, the ALM Think Advisor website provided early feedback on Wednesday — and the reviews were not great.

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Think Advisor quoted Marcia Mantell, founder and president of Mantell Retirement Consulting Inc., as saying that updates to SSA.gov are problematic because the new site seems to prioritize speed and ease of use over ensuring that users make good decisions and find important information.

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Here’s a look at five design flaws Mantell cited: